We are confident that our products will meet or exceed your expectations though we do offer a 15-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacements.
Returned items must be in their original condition and packaging. Contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.
For further details, please review our Terms and Conditions:
CANCELATION CAN BE ONLY MADE IN 2 HOURS OF PLACING THE ORDERS !
- The product must be returned to us within 7 days of invoice.
- Please provide a brief written statement mentioning the reason for the return and your account details.
- The product must be in its original condition and box.
- Unfortunately, we cannot refund your return costs.
- Our money-back guarantee applies to both our individual customers and commercial customers on the first hour after placing the order.
- A 35% restocking fee applies to all personalized crystals.